(quote) Sharon-975094 said: My subscription is nearly up and I just received a confirmation from Catholicmatch that "they" decided to renew my subscription all on their own without an email or a notification to let me know. Really? Wow, I am very dissapointed in how they do business. Isn't that alot like stealing? I don't go to a store and check-out and allow the cashier to grab something and stick it in my bag and charge me for it?
Anyone else out there get the idea that this is not good business/religious practice? Catholic match, shame on your for not allowing me to receive an email pertaining to a renewed subscription. After having to view your "help" desk with questions, it is only then that you find out you have to "turn off" your auto renewal subscription. You claim that it is on there as not to disrupt service. Well, send an email to your customers and allow them the opportunity to decide wether or not they want their service disrupted prior to you automatically taking money out of peoples pockets.
I am sorry readers, but this practice really bothers me!
My experience has been that CM does send an advisory email 7 days before the subscription expires. This email is sent to the external address associated with your account (where browse notifications, etc. are sent), not
to your on-site message page.When the auto-renew flag is set, the mail advises that the subscription will be renewed automatically. Following is one of the emails:
Your SINGLES subscription is scheduled to renew on Mar 15th 2010 at your discounted renewal price.
As a valued subscriber you will receive a renewal discount of $25.00.
If you wish to change your subscription plan, or do not wish to continue your subscription at this time,
please sign in to your account and make the necessary changes.
When the auto-renew flag is not set, the message advises that it must be set before the subscription expires to receive the discount.
While the site terms of service do not require that CM issue a refund whent he member has the auto-renew flag set, they may do so if you politely explain that you were not aware of the setting and did not receive the email. If you wish to take this path, to demonstrate good faith I suggest refraining from using the service other than to submit the Help ticket and check the status.
One final comment: even if CM did not send a reminder email, it does not seem appropriate to accuse them of deceptive business practices and theft for following the instructions you provided when you set up your account (i.e., to auto-renew). Once you decided you did not wish to renew your subscription, it was your responsibility to update the account settings.It is certainly understandable how you may have forgotten to do so, but this does not shift the responsibility to CM.