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We've already answered many of your commonly asked questions - enter a keyword or start typing your question, or select a category to browse.

How can I upload photos?

To upload photos from your computer:

  • Select Manage Photos from the Profile Menu
  • Select "upload more photos" under the photo options
  • Choose the computer icon
  • Choose Select Photos
  • Locate and select the photos on your computer
  • Select Open

To import photos from your Facebook Account:

  • Select Manage Photos from the Profile Menu
  • Select "upload more photos" under the photo options
  • Select the Facebook icon
  • Follow the prompts to allow CatholicMatch to access your photos
  • Choose your photos
  • Select Import Photos

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How can I select a profile photo?

Your profile photo is one of the most important parts of your profile and for this reason, we highly recommend choosing to include one in your profile. Before selecting your profile photo, please ensure that the photo is already included in your album (See FAQ: How can I upload photos to my album?)

To select your profile photo from your album:

  • Select Manage Photos from the Profile Menu
  • Select Choose a Profile Photo or if you are changing your profile photo, choose Select Another Profile Photo
  • Click on the photo you'd like to use as your main profile photo (See FAQ: What are your photo guidelines?)
  • Crop your photo using the [+] & [-] buttons to zoom in and out, or pinch if you're using a touchscreen device
  • Click and drag your photo to center your face
  • Select "Save Changes" to submit your new profile photo for review

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How can I update my header photo?

Your header photo is the photo that appears across the top of your profile and enables you to better express yourself and increase the attractiveness of your profile on all devices.

To add or update your profile's header photo, first make sure that you have already uploaded the photo to your profile: 
  • Select Edit in the upper right corner of your header photo
  • Select the album photo you wish to use as your header photo. For best results, use a large photo that is wider than it is tall.
  • Make any necessary vertical adjustments by selecting the four-way arrow symbol then sliding the adjuster up or down.
  • The updated position will save automatically

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How can I add or edit captions?

Short captions can be added to any of your album photo to give the viewer a bit more information about the photo. To add, update, or remove photo captions from any album photo:

  • Open your photo manager by selecting Manage Photos from the Profile Menu
  • Select Edit your photos located toward the bottom of the photo manager.
  • Click on the photo you'd like to caption
  • Enter your desired caption into the provided text box
  • Select Save Changes
  • Repeat for any additional photos you'd like to caption

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How can I rotate a photo?

  • Select Manage Photos from the Profile Menu
  • Select the option at the bottom of the page: Edit your photos
  • Click on the photo you wish to rotate
  • Beneath the photo, select either left or right until the photo appears correctly
  • Select Save Changes

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What are your photo guidelines?

All photos:

  • Must be a minimum of 200 x 200 pixels and no larger than 8 megabytes.
  • Can be imported from facebook or be submitted as a .jpg, .jpeg, .tif, .tiff, .gif, .png, or .pmp file.
  • Should be clear, easy to see, and free of excessive editing.
  • Must be in good taste with no suggestive or offensive material.
  • Must show modesty-Full clothing is required for all photos, regardless of age or gender.
  • Must be free of personally identifying information (name, address, phone number, license plate)

Profile Photos:

  • Will be cropped to show your face and shoulders in a 200 x 200 pixel square.
  • Must be a recent clear, color photo of yourself facing the camera, without anything obstructing the view of your face
  • Your profile photo must be a photo of yourself without other people included.

Higher standards are applied to profile photos because they are visible in many areas of the site, including other member's viewed me lists, search results, match list, forums, and more. Album photos are only visible to others who view your profile or who conduct a photo search.

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How long does it take for photos to be reviewed and posted?

All photos are reviewed within 24 hours of the time that they are uploaded. In order to ensure that your photo is posted, please ensure that your photo meets the photo guidelines: What standards are used when reviewing photos?  
 

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How can I remove a photo from my profile?

For best results on the site, we do recommend including a profile photo and five additional album photos since this allows your viewers and potential matches to get a better feel for who you are and what you enjoy doing. Those who include more photos tend to receive more profile views and messages than those who do not.


Remove an Album Photo:
  • Open your photo manager by selecting Manage Photos from the Profile Menu
  • Select Edit your photos located toward the bottom of the photo manager
  • Click on the photo you'd like to remove
  • Click on delete this photo? beneath the caption text box
  • When asked "Are you sure you want to delete this photo?" select OK
Replace a profile photo with another image:
  • Open your photo manager by selecting Manage Photos from the Profile Menu
  • Beneath the profile photo header, click on Select Another Profile Photo
  • Click on the photo you'd like to use, ensuring that it meets the photo guidelines   
  • Crop your profile photo to a head shot using the directions next to the cropper
  • Select Save Changes
Remove a Profile Photo altogether:
  • Open your photo manager by selecting Manage Photos from the Profile Menu
  • Select Edit your photos located toward the bottom of the photo manager.
  • Select Remove Profile Photo
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Why does it fail when I attempt to upload my photo?

There are a few reasons why you may encounter difficulty uploading a photo:

  • Are you using a mobile device made by Apple, such as an iPhone, or iPod?
    Due to Apple's restrictions, it is not possible to use an Apple device to upload photos. If you do not have the option to use a regular computer to upload your photos, we welcome you to email them from the email address listed in your account to photos@catholicmatch.com, making sure to note your member id in the subject line of the email.
  • Is your photo saved in an accepted web format?
    By viewing the "detailed" view of your photo, you will be able to see the filetype. If your photo is not saved in an acceptable photo format (JPG, GIF, PNG, or TIFF), it will not successfully upload to the site. To update your filetype, open the file in any common photo editing program (such as Microsoft Paint) and choose the option to "Save as" or "export", then choose ".jpg" or "JPEG" from the filetype menu before resaving the photo.
  • Are there any non-ascii characters in your filename?
    Your filename should contain only letters and numbers, with the exception of a single period to separate the filename and file extension. Example: Photo.jpg Photo01.jpg
  • Does your photo meet the specified size requirements?
    Images must be a minimum of 200 x 200 pixels in size and the file may not be in excess of 8 megabytes. 

After ruling out the above options, please submit a help ticket for additional assistance. It is important to let us know where in the upload process you encountered difficulty, what happened, and include the exact text from any error message that you received, if any.

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What are Photo Likes?

Likes are a casual way to show interest in another person. If someone's photo piques your interest, select Like to let them know that you like the photo. Others will be able to see that someone liked the photo but will not know that it was you.

Every day an email will be sent to those who have received at least one like. You can also see who has liked your photos by selecting Likes from the Inbox Menu

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Will other people see that I've Liked a photo?

When you "like" a photo, only the photo's owner will know that you have done so. No other member will not be notified that you have done so, nor will they be able to see your name listed as one who has liked a specific photo.

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How can I report an inappropriate photo?

While we do review all new content, to improve our member's experience some content may appear before it is reviewed or something may have been inadvertently overlooked.

If you see something that you feel is inappropriate for CatholicMatch, such as immodest dress, profane symbols, contact information, or other objectionable material:

  • From the member's profile, select Report This Profile in the Options menu
  • Select the area of the profile you are reporting or select the option for a general report
  • Enter additional comments so that we can review your concern as soon as possible
  • Select Submit

While we may not contact you directly regarding your report, all reports are reviewed within 24-48 hours and appropriate action will be taken.

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If I import photos from Facebook will my Facebook friends see that I have done so?

When you choose to import photos from Facebook, nothing will appear on your Facebook profile or wall that would give indication that you use CatholicMatch.

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How many photos should I have in my account?

To ensure that you get the most out of your account, we recommend having a profile photo plus at least five album photos. This makes your profile appear complete and gives a good impression of who you are.

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