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How can I verify that a message was sent or received by the other member?

Any time you send a message, emotigram, or chat request, this communication is added to your conversation with the member. If you are the one initiating the conversation, a new conversation will be created when your message is sent.

To ensure that your message was sent and appears in the other member's inbox:

  • Select Messages from your Inbox menu
  • Locate the member's name/photo within your inbox
  • Click to open the conversation
  • If your new message appears within the conversation, it does appear in the member's inbox
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How does communication work on CatholicMatch?

All communication, both sent and received, will appear in your Message Inbox grouped together in conversations. The conversation view allows you to see all of your interactions with a member in one easy-to-read location. To remove conversations from your Inbox, either select the "X" in the main conversation from your Inbox, or select Archive from the Actions menu while the full conversation is open.

  • Messages are similar to letters or email and can include unlimited text. The sending of messages is limited to subscribing members, however, any member can receive a message regardless of subscription status. To send a message to any member, select the Message Button located at the top of any member's profile. For more detailed instructions, see:  How do I send a message or emotigram?
  • Emotigrams are similar to messages, but also include an image. Any member can send or receive emotigrams, however, to include personalized text in an outgoing emotigram, an active subscription is required. To send an emotigram to any member, select the Emotigram Button located at the top of any member's profile. For more detailed instructions, see:  How do I send a message or emotigram?
  • Private Chat offers a quicker paced exchange of messages, similar to an instant messaging program. Free members can see when someone is attempting to reach them by private chat, but to participate in this feature, an active subscription is required. For a more detailed description and instructions on using the chat feature, see:  How can I use the private chat feature?
  • Interview Questions can be received if you have chosen to create a personal interview in your profile. When someone answers the multiple choice questions in your profile, they will be sent to your inbox for your review. If you haven't created one yet, they work as excellent ice-breakers when beginning a conversation. To learn more, see: How can I create my interview?
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How do I send a message or emotigram?

Messages and Emotigrams can be sent-to and read-by any person with an active CatholicMatch account. Free members can send emotigrams, however, to send personalized text or messages they would first need an active subscription.

To send a new message or emotigram:
  • Visit the profile of the member you wish to contact
  • Select either Message or Emotigram, located beneath the member's header photo
  • Enter your text into the provided text box 
  • Select Send, located beneath the text box
To respond to communication using either a message or emotigram:
  • Open the conversation that you'd like to respond to from your message inbox
  • Scroll to the text box located at the bottom of the page
  • Enter your message into the provided text box
  • Select Send
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How can I chat with other members?

This FAQ includes instructions on how to use the Private Chat feature. For a more general overview of communication on CatholicMatch, please see: How does communication work on CatholicMatch?

To Initiate A Chat:

  • Select the Chat Button located at the top of the member's profile.
    • If the chat button is inactive, this indicates that the member is either offline or has chosen to disable their chat availability. If this is the case, we recommend sending a message or emotigram to schedule a time to chat when you are both available.
  • Enter your message into the textbox provided in the lower right corner of your screen
  • Select Enter to send your message to the recipient

If someone else initiates a chat with you:

  • A chat box will appear in the lower right corner of your screen showing the message sent by the user
  • To respond, enter your message into the textbox & select Enter to send your response
  • To close the chat, select the X in the upper right corner.
If you'd like to prevent members from initiating chats with you:
  • Click to open your chat manager, located in the lower right corner of your screen. This button is identified by two overlapping chat bubbles.
  • Remove the check mark from the box next to "I am available to chat"
  • If the chat bubbles on the chat manager button appear red, you have successfully disabled your chat availability
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How does the archive feature work?

When you archive a conversation, it moves from your inbox to your archives until it is permanently deleted 12 months after the conversation has ended.

To archive a conversation:

  • Open the conversation in your inbox that you wish to archive
  • Select Archive Messages from the Actions menu

To move an archived conversation back to your inbox:

  • Visit your Archives by selecting Archived from the Show Menu
  • Open the conversation you wish to retrieve
  • Select unArchive Messages from the Actions menu

 

Placing a conversation in your archives will not remove the conversation from the other member's inbox or unsend a message that you have sent.

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When are messages deleted?

Messages are permanently deleted when they have been dormant for 12 months or more.

Once this occurs, the message can no longer be retrieved either by the parties involved or by our staff. Messages marked for removal in the near future will be marked with a red exclamation point for 30 days prior to their scheduled removal to allow time to either forward messages to an email account or reactivate the conversation by sending a new message or emotigram.

To save a copy of your conversation before it is removed from CatholicMatch, please see: How can I forward a conversation to my email inbox?  



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How can I improve the quality and amount of responses that I receive?

There are some things that you can do to improve not only your chances at receiving responses, but also the quality of the responses that you receive.

  1. Always include a personalized message in any emotigram that you send. The generic emotigrams without personalized text generally do not receive many responses.
  2. When sending a message, always make sure that the message is unique to that specific individual.
  3. Mention the specific reason why you chose to contact that specific person as opposed to contacting the other tens of thousands of members on the site.
  4. If you noticed anything in the profile that you have in common, mention these qualities. Not only does this break the ice, but it also shows that you took the time to read through the member's profile.
  5. Always make sure to ask a question about something that cannot be found in the member's profile. This shows that you are genuinely interested and also provides an easy place to start when they begin composing their response to you.

While the above tips do not guarantee that you will receive a response from any specific person, the use of these techniques have led many of our members to find success.

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Why won't another member answer my messages?

Many times members are busy and cannot respond right away or they may simply not be interested, however, given the multitude of possibilities, it's usually impossible to pinpoint.

Regardless of the reason, it is important not to read too much into it and continue to reach out to others until you have found someone who you'd like to get to know offsite.


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What does it mean when a message has been locked by customer service?

When the site security system brings suspicious content to our attention, any message containing content that violates the Terms of Service is locked and in most cases the member is removed from the site. Once a message is locked, it will be unlocked for any reason.

The most common reasons for communication to become locked include:

  • Abusive, vulgar, or sexually explicit content
  • Spam, chain letters or unsolicited mass messages


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How can I block someone from contacting me?

On occasion, someone may not 'get the hint' that you aren't interested in communicating or getting to know them better. When this happens, you have the option to prevent further communication by placing a block. If the message goes above and beyond, simply not 'getting the hint', you can also report the content to our staff so that we can take the steps necessary to prevent another member from having the same experience with that member in the future.

To place a communication block:

  • Open your conversation with the member from your Inbox
  • If the content of the message is inappropriate or in violation of any of the site's Terms of Service, please select Report Messages from the Actions Menu in the upper right corner of the conversation
  • To place the block, select Block Messages from the same Actions Menu
If the person's actions cause you to feel uneasy and you'd feel more comfortable preventing the member from viewing your profile altogether, please see: How can I block someone from viewing my profile? 
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How can I unblock communication with a member?

If you change your mind about a communication block that you've placed, you have the option to remove the block at any time. 

To remove a communication block:

  • Open your Message Inbox
  • Navigate to your Archives by selecting Archived from the Show menu
  • Open your conversation with the member
  • Select unBlock Messages from the Actions menu
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Why is a member's chat button disabled?

Chat buttons are disabled when:
  • A member is not actively browsing the site
  • When someone chooses to disable their chat availability manually
If you'd like to chat with someone, but the option isn't available, you can:
  • Start a conversation via message or emotigram since many members choose not to chat until they've gotten to know someone first
  • Arrange a mutually convenient time to chat via messaging or emotigrams
  • Add the member to your Favorite's List by selecting the star icon in their profile so that you can easily see when he or she is online
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Can I remove a message that I've sent from a recipient's inbox?

No, once any communication is sent on CatholicMatch it is delivered without delay and cannot be 'unsent' or removed from the recipient's inbox. We recommend reviewing the contents of your communication before sending to ensure that you may not later regret sending.


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How can I update the time listed in messages to my own timezone?

To change the time stamp that appears on your messages, please follow these steps:
  • Select "Forums" from the main menu
  • Select the "gear" icon located under the photo of St. Raphael
  • In the "Forum Settings" box choose your timezone
  • Select "Submit"

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How can I forward a conversation to my email inbox?

To allow conversations to easily be saved or printed, you have the option to forward a conversation to the email address listed in your CatholicMatch account. Please remember that the emailed copy of the conversation is only for record-keeping purposes. If you'd like to respond to the member, you must still do so through your CatholicMatch account.

To forward a conversation to your email inbox:
  • Open the conversation that you'd like to forward from your Message Inbox
  • At the top of the conversation, click to open the Actions menu
  • Select Forward to Email
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How can I unsubscribe from CatholicMatch emails?

The emails that we send can be broken down into three categories-- Account-related emails, Notification emails, and CatholicMatch Institute newsletters share free dating and marriage readiness resources, including dating tips, information about annulments, healing from divorce, vocations, and member stories. Promotional & account-related emails are sent to any member who has an active account and can include promotional offers or other important account/site-related information.

Account-related emails
  • These include promotion announcements, renewal reminders, introductory emails, and announcements of major site changes.
  • Since these emails are sent to any member who has an active account on CatholicMatch, they can be discontinued by removing your account altogether. For instructions, please see:  How can I remove my account & profile?   
Notification Emails
  • These include notifications of new account activity including communication received, browses, new search results, matches, and photo likes.
  • To discontinue these emails, please visit your Account Settings Page, select no next to any email you no longer wish to receive, then select Save Changes.
CatholicMatch Institute newsletters
  • These emails include free dating & marriage readiness resources, including dating tips, information on annulments, healing from divorce, vocations, and member stories.
  • To discontinue these emails, please open any CatholicMatch Institute email from your inbox, then select the Unsubscribe link included at the bottom of the email.
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What is the best way to contact Customer Support?

Since we offer an internet service, the best and quickest way to reach us is through our help ticket system, which allows for differences in time zones and work schedules.

If your question has not already been answered in either the Frequently Asked Questions section of the website or in the Community Help Room, please contact customer support with the details of your question or concern. All tickets are answered within 48 hours for subscribers and 72 hours for free members.

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How can I toggle my chat availability?

Each time you log into your account from a supported device, your chat availability will be enabled by default. This means that those who are interested in you can initiate a chat, allowing you to communicate in a faster-paced environment than other forms of communication allow.

If you'd like to prevent members from initiating chats with you:

  • Click to open your chat manager, located in the lower right corner of your screen. This button is identified by two overlapping chat bubbles.
  • Remove the check mark from the box next to "I am available to chat"
  • If the chat bubbles on the chat manager button appear red, you have successfully disabled your chat availability
If you'd like to re-enable your chat availability:
  • Click to open your chat manager, located in the lower right corner of your screen. This button is identified by two overlapping chat bubbles.
  • Place a check mark in the box next to "I am available to chat"
  • If the chat bubbles on the chat manager button appear block, your chat availability is enabled

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